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Frequently Asked Questions


What does PCM stand for?
PCM is simply the abbreviation we use for our Portal and Content Manager (PCM).  It’s just easier to say.

What is a member portal?
Each member portal is a stand alone website with a unique login where you can store different taining and program material.

How long are your contracts?
We have one-year contracts for those who like to take advantage of additional savings and there is also the flexibility of month-to-month usage with no long-term commitments. Simply pay for each month you use PCM and cancel at any time.

If I have questions about using PCM, is there help available?
Yes! PCM has an extensive FAQ and training video library where most of your answers can be found.  We also offer our Support Desk ticketing system for our customers, so you can get your more challenging questions answered quickly.

Isn't PCM just like a website?
In a way, yes, but it’s more of a private website where you can store and deliver all your content, videos and anything else that’s valuable. In order for others to access, they would typically have to pay you.

Is PCM good for making membership sites?
Although PCM is a fantastic tool for creating membership sites, it is specifically designed for creating online courses and information products, and making your content available to your clients immediately after purchase.

How secure is PCM?
PCM is a very secure platform. It can encrypt the links to your content (if stored on Amazon S3) preventing them from being shared.  We also have a team of top engineers continually monitoring the platform.

 

Can I host PCM myself?
No, PCM is a hosted SAAS (Software-As-A-Service) platform.  It is specifically designed for those with limited technical skills and this way, you get to take advantage of the updates and new features we are constantly pushing out. And don't worry, your data is 100% secure and you can export all your data at any time.

Does PCM own the data I put on my site?
No, PCM is just a tool for you to deliver YOUR content.  Any content you put on your site, including user data, remains 100% owned by you. PCM does not have permission to use that content or contact your users for any reason.

Is it easy to use video with PCM?
Yes! Put in the location of your video and PCM seamlessly presents your web ready video on your page, viewable on your client’s computer, iPhone or iPad.

If I don’t like PCM, how do I cancel?
Simply login to your account and click the “Cancel My Account” button and we will cancel your account, no questions asked.

If I cancel my PCM membership, will I lose all my data?
As with most SAAS (Software-As-A-Service) platforms, when you cancel your account all your data will be inaccessible, but don't worry, before canceling you have the opportunity to download all your data so you can take it with you.

What is meant by 3rd party content integration?
We have strategic partners who make their content available through PCM so you can distribute that content to your clients.  Of course, you must be authorized by the respective partner to do that, but don’t worry, their systems are seamlessly integrated with PCM.